May 11, 2020

Enhanced Protective Measures

Prior to arriving at the clinic:
1. Our reception staff will call to perform the COVID-19 screening questionnaire
2. Confirmation of appointment will be given verbally and as an SMS
3. Our arrival procedure will be explained. This includes:
a. Arriving 10 minutes prior to your appointment for our medical history update
b. Calling us to let us know of your arrival; we will only invite you into the premises once the previous patient has left. This measure is taken to minimise contact and maintain social distancing

Upon entering the clinic:
1. Perform hand hygiene
2. Update your medical history and signing the COVID-19 declaration
3. A 20-minute full clinic disinfection protocol is completed where all surfaces are wiped twice with Viraclean wipes. While this significantly lengthens all our appointment times, we can assure you that it will not result in any added costs to you

When seeing the specialist:
1. We are using additional personal protective equipment including, but not limited to, headwear, extra gowns [double barrier technique], surgical masks and providing patient drapes
2. Preforming a pre-treatment mouth rinse
3. Treatments will minimise the use of aerosols with a heavy reliance on hand instruments